Occupational Health and Safety Manual Package for Workers


This package is being provided to you for the purposes of introducing you to and familiarizing you with Commissionaires Victoria, the Islands and Yukon Divisions Occupational Health and Safety program.

This package is intended to be completed by you before you commence your first shift assignment.

  • On completion of the self-study package there is a short ten (10) question exam which will be administered by your supervisor.
  • You are asked to schedule arrangements with your supervisor to write the exam when you feel ready to do so.
  • On completion of OHS exam, CVIY will mark the exam and provide you with your mark. If in need of a redo of the exam, your supervisor can make the necessary arrangement for this.
  • On successful completion of the exam, your results will be sent to the Divisional Office to the Human Resources Coordinator for recording and retention on your personnel file.

Health and Safety Policy Statement

We work closely with our clients to ensure that work sites are safe and comply with all applicable provincial or territorial standards.

We comply with all health and safety policies and regulations in force at our client’s sites, ensuring they meet our own standards and requirements.

We provide Commissionaires and RCMP Detention Guards with the training and equipment necessary to perform their work in a healthy and safe manner.

At each worksite, we are collectively and individually responsible for our own safety, our co-worker’s safety, safety of our clients’ staff and the safety of the general-public.

Led by senior management, the Joint Occupational Health and Safety Committee will monitor the program and make recommendations for improvement.


Employer:  Is any person or organization that has one or more persons working for them either through a hiring or apprenticeship contract.

Supervisor:  Is any person who instructs, directs and controls workers in the performance of their duties.

Worker / Employee:  Is any person who has entered into a contract for services and is employed for a wage or salary.

Employer Responsibilities

The employer has a duty / obligation by law to provide:

  • A safe and healthy workplace.
  • Establish and maintain a comprehensive Occupational Health and Safety program to ensure all personnel are provided with the necessary instruction and training in order to safely perform their duties and responsibilities.
  • Support supervisors’ and workers with their overall health and safety.
  • Take action immediately when a worker or supervisor informs of a potential hazardous situation.
  • Report all workplace incidents to Work Safe BC; and
  • Provide necessary personal protective equipment (PPE) where required.

Supervisor Responsibilities

Supervisors are responsible to:

  • Instruct workers in safe work procedures.
  • Ensure the health and safety of workers under their supervision.
  • Correct any unsafe acts and conditions (clients will have a direct involvement with this process).
  • Enforce health and safety requirements.
  • Inform workers of known or reasonably foreseeable health and safety hazards in their area of responsibility; and
  • Identify workers with problems that could affect the overall safety at the worksite.

Worker Responsibilities

Workers responsibilities are:

  • Know and follow all health and safety regulations.
  • Ensure that both you and encourage your co-workers do the same.
  • If you don’t know how to do something safely, ask for clarification before you commence the work.
  • Use necessary PPE (i.e.: hard hat, safety vest, flashlight, approved steel toed safety boots) when, and, if required.
  • Report any unsafe conditions immediately to your supervisor.
  • Do not engage in horseplay or similar conduct that may endanger yourself or any other person.
  • Ensure that your ability to work is not impaired by alcohol, drugs or other causes.
  • Do a hazard assessment of your worksite / workplace.

Division Health and Safety and Client Health and Safety

Workers need to be aware that while CVIY has its own health and safety policy, the client will have their own as well for their workers. In situations where there is a safety concern / incident in need of reporting, the policy in place with the more stringent reporting guidelines will take precedence and the concern / incident should be reported through that chain.

For workers who are unsure, they shall seek assistance from their supervisor or if there is no supervisor, the worker is to ask for assistance / direction from the clients’ onsite staff. Do not report anything directly to the client.

Lone workers in the Victoria area are to call Dispatch and inform them of the incident.

Do the “Right Thing”. If you see something, say something.

Worker Health and Safety

Your health and safety and the health and safety of others always takes first-priority.

Under Occupational Health and Safety laws in British Columbia or the Yukon, a worker has responsibility to adhere to the laws.

No safety … know pain …. know safety …. No pain.

Internal Roles and Responsibilities

All workers are responsible for:

  • Understanding their duties and responsibilities.
  • Inspecting their work area and if necessary, equipment before use (if there are any deficiencies, report them).
  • Informing their supervisor of any health and safety incidents / near misses or issues (near misses are incidents that do not result in a workplace injury but could have had the potential to do so).
  • Understanding and following all safe work procedures.

Job Description- Security Guard (General)

The “physical” demands are representative of those that must be met by an employee to successfully perform the essential functions of a security guard. Reasonable accommodation may be made to enable individuals with disabilities or medical limitations to perform the essential functions but are not limited to the following:

  • Conducting patrols (walking or climbing of stairs), periodically, buildings and grounds or work site as required by the client or as per Post Orders (guarding industrial or commercial property against fire, theft, vandalism, and illegal entry).
  • Examines doors, windows, and gates by physically checking them to ensure that they are secure.
  • If required, inspects equipment and machinery to ascertain if tampering has occurred.
  • Stand and / or sit for extended periods of time.
  • Respond to any, and all emergencies as required in the performance of your duties and responsibilities (i.e.: building / site evacuation, administering first aid to an individual).

Refusal of Unsafe Work

In accordance with the British Columbia Occupational Health and Safety Regulations (Art 3.12 / 3.13), a person must not carry out or cause to be carried out any work process / assignment or operate or cause to be operated, any tool, appliance, or equipment if that person has reasonable cause to believe that to do so would create an undue hazard to the health and safety of any person.

A worker who refuses to carry out a work process / assignment must immediately report the circumstances of the unsafe condition(s) to their supervisor (or employer if no supervisor).

An investigation will be conducted to ensure the unsafe condition is remedied without delay or if the unsafe condition is unfounded, the worker making the report must be informed.

If the worker continues to refuse to do the work, the supervisor and or employer with the worker, will do a combined investigation in the presence of a member of the Occupational Health and Safety Committee or even possibly a union representative if the worker is unionized.

If this investigation is still unresolved then it is reported to Work Safe BC and they will conduct their own investigation and issue a decision.

A worker as such, must not be subject to discriminatory action because they have reported what they believe to be an unsafe work practice. They may be temporarily assigned another work assignment in lieu of the investigation is complete.

You Have The Right To Refuse Unsafe Work … USE IT!

Reporting of Workplace Injuries / Accidents

All workers who are injured on the job need to report the incident immediately to their supervisor. If you require first aid and there is a first aid post at your worksite, report it to them as well.

The worker will be asked to complete the required paperwork / Work Safe BC form in support of their workplace injury / accident.

In order, to obtain any form of compensation from Work Safe BC for lost time from work or associated health care costs, the incident must be reported to Work Safe BC.

Workers have the right to report their injury / accident directly to Work Safe BC via a tele claim but in turn, they shall report this to their supervisor as well as the Employer must do their part and report this to Work Safe BC.

The report must be received as per Work Safe BC guidelines, within 72 hours in order, to not affect any possible compensation or the employer being levied a penalty for the late reporting of the incident.

Workplace Safety Briefing

On enrollment, you will receive a “basic” safety orientation briefing. Once assigned to a permanent worksite, you will receive a more in-depth safety briefing specific to your worksite from your site supervisor or their designate.

If you have any concerns whatsoever regarding your worksite safety, see your supervisor immediately.

See a hazard …. Report it.

Emergency Procedures

Vancouver Island and the Gulf Islands are a relatively safe area compared to many locations around the world and within North America.

Notwithstanding, there is still potential for a large-scale disastrous event to occur within our area of responsibility.

Such events could include but are not limited to:

  • Earthquake of a significant, highly destructive magnitude.
  • Tsunami and / or flooding.
  • Large structural or forest fire.
  • Viral epidemic or pandemic.
  • Terrorist attack.
  • Volcanic eruptions.
  • Environmental disaster involving the release of vapors, chemicals, or liquids.

Due to the nature and scope of the employment of Commissionaires or RCMP Detention Guards, it is reasonable to assume that they will become significantly involved in any disaster response applicable to their client worksite as well as any response launched by Commissionaires Victoria, the Islands and Yukon.

As Commissionaires or RCMP Detention Guards, we have an obligation to our clients to provide the best service possible during an emergency.

Ensure you know your duties and responsibilities in the event of an emergency. If unsure, consult with your supervisor.

Slips / Trips / Falls

These incidents constitute 30% of our workplace accidents and could / can be easily prevented by:

  • Wearing of proper footwear.
  • The use of a flashlight when and if required; and
  • Proper care and attention and being aware at all times of your surroundings.

That being said, your duties and responsibilities are such that anything could happen to you or anyone for that matter.

Lone Workers / Man Checks

To ensure the safety and security of lone workers which at present, are: Mobile Drivers and Static Site Guards, workers will:

  • Mobile Drivers will conduct a radio check with the Mobile Shift Supervisor every hour during silent hours (4 p.m. - 8 a.m. Monday - Friday) and hourly on weekends and statutory holidays. On doing so, the driver will include their location.
  • Static Site Guards will contact the Dispatcher (Victoria) via phone every hour during silent hours (4 p.m. - 8 a.m. Monday - Friday) and hourly on weekends and statutory holidays.

Workplace Violence

The possibility of violence in the workplace is an unfortunate reality. Workers who experience violence in the workplace are covered under the Workers Compensation Act whether in BC or the Yukon.

Employers must provide a workplace as safe from the threat of violence as possible.

Definition of Violence: Incidents of violence include attempted or actual assaults or, any threatening statement or behavior towards an employee of CVIY by any person other than a co-worker, which gives the worker reasonable cause to believe that they are at risk of injury.

Incidents of violence may not occur on the job site; however, any incident is considered workplace violence if it arises out of the workers’ employment.

General Duties of Employers

Employers must ensure the health and safety of all their workers and any other workers present at their worksite.

Responsibilities include but are not limited to:

  • Remedy any hazards at the workplace.
  • Establish health and safety programs and policies as required by the regulations.
  • Provide protective equipment and clothing as required and ensure the workers use it.
  • Provide the instruction, training, and supervision necessary to ensure the health and safety of workers.
  • Advise workers who report injuries or adverse symptoms resulting from an accident of violence to consult their family physician or seek medical assessment from an approved facility.

General Duties of Supervisors

Supervisors must ensure the health and safety of all workers under their direct supervision.

Responsibilities include but are not limited to:

  • Know the parts of the Act and Regulations that apply to the work being supervised.
  • Inform workers of all known or foreseeable health and safety hazards in the area where they work.
  • Consult and cooperate with the Joint Occupational Health and Safety Committee or worker health and safety representative if there is one.

General Duties of Workers

Workers must protect their own health and safety and the health and safety of others who may be affected by the actions from their failure to act.

Responsibilities include but are not limited to the following:

  • Follow established safe work procedures, including the use of personal protective equipment and clothing as required.
  • Ensure that your ability to work safely is not affected by drugs, alcohol, or other causes.
  • Report any hazards to your supervisor or employer.

Young and New Workers

A young worker is any worker who is under 25 years of age.

A new worker can be any age, and includes workers who are:

  • New to the workplace.
  • Facing hazards that have changed or developed while they were at work or absent from work.
  • In a new workplace or location.

Young and new workers need special attention because they are at more risk of injury than their older or more experience counterparts.

More than half of workplace accidents involving young and new workers occur during their first six (6) months of employment.

The employer is responsible for ensuring that workers are prepared for the job before they start working.

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