Identification Services

US Travel Waivers

COVID-19 Service Notice

With COVID-19 restrictions beginning to lift, now is a great time to begin considering travel options. If you are traveling to the US require a travel waiver, please call 250-727-7755 and speak with our identification technician for details. Every person’s situation is unique and rules are changing quickly, so don’t forget to also check the current travel restrictions and requirements. The United States can refuse admission to any person convicted of a criminal offense. Refused entry to the United States will disrupt your travel plans, but we can help mitigate that risk by helping you with your application. Click here to book an appointment online.

Need A Travel Waiver For The US?

Commissionaires Victoria, the Island and Yukon (CVIY) will simplify your US Travel Waiver application process. The fee for service is $525.00 including GST for the first charge. Service for additional charges is $75.00 per charge, plus GST. You are responsible for waiver application fees of $585.00 payable to the US Border Services. Please call 250-727-7755 or click here to book an appointment online.

We also do record suspensions

If you’re applying for a US travel waiver, why not apply for your criminal record suspension at the same time? The fee for this service is $525.00 including GST for the first charge. Additional charges are $75.00 each, plus GST. Book an appointment online.

Need a Record Suspension and a US Travel Waiver? We can do both for a discounted cost of $787.50 including GST.

Not sure if you’re eligible for a suspension? Call us!

Records & Pardons

Records of criminal convictions are kept on the Canadian Police Information Centre (CPIC) computer database. CPIC is connected to the United States National Crime Information Centre (NCIC) which gives access to US Customs, Immigration and State Police departments. Once a person’s record has been checked by a US official, it is kept on the NCIC. If a pardon is obtained in Canada, it is not recognized by US authorities and does not guarantee US entry – a travel waiver is typically still required. Please call 250-727-7755 or click here to book an appointment online. If you have further questions please contact us.

Process Serving

A Process Server is a person who is authorized to deliver documents (usually Court documents) to anyone involved in any type of Legal proceeding. There are some documents that you can serve yourself. For some documents, this may not be possible or advisable. There are some forms that must be served by a Process Server or Bailiff.

  • Confidential, discrete, secure handling and fulfillment of all legal requirements.
  • Experienced, professional, uniformed/plainclothes personnel.
  • Field locates & surveillance capability.
  • Service available across Victoria, the Islands and Yukon

To prepare us for service, try to provide the following information & documentation on the person to be served:

  • Photo
  • Physical description
  • Contact numbers or email address
  • Employer
  • Daily routine / schedule / habits
  • Description of vehicle driven
  • Are they likely or unlikely to avoid service?
  • Are they expecting the documents?
  • We accept digital documents in PDF and Photographs in JPEG

Is there a benefit to using a Process Server?

Absolutely. We are familiar with the legal system and can help to guide you through the procedure. We act as an independent third party, so there’s no need to involve family or friends. Our team of Commissionaires and Agents across Canada have a tremendous amount of experience in this business. We will not only serve your documents we will also provide you with the appropriate Affidavit of Service or Certificate of Service you are required to bring back to your lawyer or the Courts. Please call 250-727-7755 or click here to book an appointment online. If you have further questions please contact us.

Criminal Record Checks

Commissionaires Victoria, the Islands and Yukon offer fast, easy, and convenient service. Typical record checks are conducted using your name and date of birth, but some situations may require fingerprints to be taken. Please check with our attending staff regarding fingerprinting details.


Start your electronic criminal record check here
Cost: $55.00 plus GST
Click on the link above to start your criminal record check. You will be asked to submit the information required and pay via credit card or PayPal. To verify your identity, Electronic ID Verification (eIV) will ask you specific questions about your credit history.

If you have no criminal record, it generally takes 1 hour to process your criminal record check. Once processed, you will receive your results by email.

Processing time for online for electronic criminal record checks:

Criminal record checks using name and date of birth are processed within the hour between 8:00 am and 8:00 pm EST from Monday to Friday, excluding holidays.

This process is intended for persons living and working in Canada. CRC is a name and date of birth check only. If you require a fingerprint-based criminal record check while you are living overseas please contact us via email.


Cost: $80.00

928 Cloverdale Avenue, Victoria, BC V8X 2T3
Hours of Operation: Monday to Friday 8:15 a.m. to 3:30 p.m.
Method of Payment: Visa, Mastercard, or Debit.

11 Port Way, Victoria, BC V9R 0H1
Hours of Operation: Monday, Tuesday, Friday 8:00 a.m. to 4:00 p.m.
Method of Payment: Visa, Mastercard, or Debit.

What you need to bring

If there is no record of any conviction in Canada, the form is returned indicating there was no record. If there appears to be a criminal record because of a similar name and birth date, then your fingerprints will be required to determine if it is you.

Government-Issued Photo Identification:

  • Drivers license (issued by Canadian province or territory)
  • Foreign Driver’s License
  • Canadian Passport
  • Foreign Passport
  • BC Identity Card (or other provincial or territory ID card) 
  • Canadian Citizenship Card
  • Permanent Resident Card
  • Nexus Card
  • BC Services or Care Card
  • Certificate of Indian Status
  • Pleasure Craft Operating License
  • Firearms License
  • Federal, Provincial or Municipal employee ID Card
  • Military Identification

A Secondary Piece Of Identification:

  • Birth Certificate
  • Baptismal Certificate
  • Canada Work Permit
  • Canadian National Institute of the Blind ID Card
  • Military Family Identification Card (MFID)

Please Note: The combined BC Driver’s License and Services card is considered 1 piece of identification.

*Please note; that credit cards are not accepted as valid secondary identification for these purposes.


COVID-19 POLICY: Precautionary measures are provided in-office. We ask that clients wear a face covering to their appointment, arrive no earlier than 5 minutes, and do not bring guests. We thank you for your co-operation and understanding.

Commissionaires Victoria, The Islands and Yukon is accredited by the RCMP to process fingerprints to the Canadian police information center (CPIC) for criminal record checks.

Cost inclusive of GST

**Fingerprints INCLUDE Criminal Record Check**

Ink & Roll Fingerprinting $77.50 (Additional sets $25.00 each)

Volunteer Request Fingerprints (Non-Vulnerable) $40.00 (with a volunteer organization request letter)

International Card scan Canadian Clearance $275.00

Method of Payment: VISA, Mastercard, or Debit

Please call 250-727-7755 or click here to book an appointment online. If you have further questions please contact us.

Digital Fingerprints for Offshore Applicants

The RCMP will only accept electronic fingerprint submissions for civil purposes. CVIY can now scan your ink and roll fingerprints and create an electronic file which we can submit to the RCMP for processing. This reduces the processing time for a “no record found” search from up to six months to as little as seven to ten business days with results being mailed to the applicant anywhere in the world in as little as a week.

This service benefits clients needing an RCMP certified background check that live in an area that does not have digital fingerprinting services as well as clients currently living outside Canada.

There are comprehensive and easy-to-follow instructions available, particularly for offshore clients.

For further questions, please email us.

What to bring: 2 pieces of identification, both government-issued and 1 must include a photo and specimen signature.

Fingerprinting Offices

The Commissionaires have been industry-leading professionals in non-core policing for over eighty years. Trusted by the RCMP, municipal police forces, and Canadians everywhere. No one likes dealing with paperwork, but our expertise can help make tiresome processes quick and easy.

928 Cloverdale Avenue, Victoria, BC V8X 2T3

Monday – Friday
8:00 am – 4:00 pm
Closed Holidays


11 Port Way, Nanaimo, BC V9R 0B1

Wednesday – Friday
8:00 am – 4:00 pm
Closed Holidays


Vulnerable Sector Checks

Commissionaires provides digital fingerprinting to meet your Vulnerable Sector Check (VSC) needs and as required by local police and RCMP. Please note, a VSC must be initiated with your local police, RCMP, or the Ministry of Public Safety and Solicitor General. When you have received your letter of instruction from the Ministry of Justice requesting digital fingerprinting for a VSC, call or email us to schedule an appointment with one of our identification services technicians. For your appointment, be sure to arrive with your letter of instruction as it is required to complete your VSC and fingerprinting cannot be done without it.

Serving Victoria, the Islands & Yukon for over 80 years! Our experience in protecting people, information & property, and providing peace of mind to our clients is built on our professional experiences as retired service personnel with the Canadian Armed Forces and Royal Canadian Mounted Police.

Record Suspensions

CVIY will assist you in completing your record suspension application under the Criminal Records Act and submit the same to the National Parole Board of Canada for consideration. The Parole Board has the authority to grant approval, deny an application, or revoke pardons.

Prior to applying, individuals must have fully completed their sentence provisions, including payment of fines and/or restitution orders (these are not applicable for simple possession of Cannabis).

Following a period of five (5) years for summary offences and ten (10) years for indictable offences, individuals are then eligible to submit a record suspension application. ***Certain restrictions apply, please speak with our ident team concerning restricted charges.***

If you have received a record suspension (previously 'pardon')

The Human Rights Act forbids discrimination concerning pardons. This entails services or opportunities to work within a Federal agency. The Criminal Records Act states that no employment application form within the federal public service may ask you to disclose a pardoned conviction. Please call 250-727-7755 or click here to book an appointment online. If you have further questions please contact us.

S.25 of the Criminal Records Act states:

“conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered means a conviction of an offence in which a pardon has been granted under Her Majesty’s royal prerogative of mercy or under section 748 of the Criminal Code or a record suspension has been ordered under the Criminal Records Act, that has not been revoked or ceased to have an effect.”

S.3 (1) of the Human Rights Act outlines prohibited grounds of discrimination:

For all purposes of this Act, the prohibited grounds of discrimination are race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Who is eligible for a Record Suspension (Pardon)?

  • If you received an Absolute discharge or a Conditional discharge after July 24, 1992, these charges will automatically be removed from the CPIC database. If you received these types of discharges prior to 1992 you must contact the RCMP.
  • You do NOT need to apply for a record suspension if you have received an Absolute discharge or a Conditional discharge after July 24, 1992, as these are automatically removed from the CPIC database.
  • The Parole Board is designed to be a non-biased fair and equitable entity that will weigh your application on its own merits.
  • It is not possible to expedite your application timeline.
  • National Parole Board of Canada

Please call 250-727-7755 or click here to book an appointment online. If you have further questions please contact us.

Service Menu

Book your appointment online

Still have questions?

Contact a Commissionaires agent today to discuss how we can help you meet your security and identification needs.
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